☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Level 1
posted Jun 23, 2020 4:53:57 PM

I activated/entered all of my info into TT 2019 months ago. Ready to file now. Asking me to activate my key again. Tried all 4 methods posted on the website. What now?

This is really annoying.  If I "activate" the key over and over again, I will run out of the 5 activations.  What do I do?  You can get through the automated system to actually talk to someone.  I've used TurboTax for decades and this has never happened.

1 6 1062
1 Best answer
Level 15
Jun 23, 2020 5:04:32 PM

Also try this.  A user reported this worked for him/her:

 

  • Close TurboTax.
  • Right-click on your desktop TurboTax icon, and choose Properties.
  • In the Properties popup, go to the Compatibility tab.
  • Place a checkmark for "Run this program as administrator."
  • Click Apply and OK/Save.
  • Launch TurboTax, and see if it still asks you to activate.

6 Replies
Level 15
Jun 23, 2020 4:58:47 PM

Did you see this Support Article?

Turbo Tax asks for the License Code each time you start

https://ttlc.intuit.com/community/tax-topics/help/turbotax-2019-requests-license-activation-at-every-launch/00/960924

Level 15
Jun 23, 2020 5:04:32 PM

Also try this.  A user reported this worked for him/her:

 

  • Close TurboTax.
  • Right-click on your desktop TurboTax icon, and choose Properties.
  • In the Properties popup, go to the Compatibility tab.
  • Place a checkmark for "Run this program as administrator."
  • Click Apply and OK/Save.
  • Launch TurboTax, and see if it still asks you to activate.

Level 1
Jun 24, 2020 1:39:03 PM

Yes.  That was implied in my subject line, "Tried all 4 methods posted on the website."

Returning Member
Jul 12, 2020 11:46:13 AM

I've tried all of the recommended fixes listed by Turbo Tax and none worked.  I also tried this person's "run as administrator" steps.  It didn't work either!

 

Now what?

Level 15
Jul 12, 2020 1:42:32 PM

@kiyap123 wrote:

I've tried all of the recommended fixes listed by Turbo Tax and none worked.  I also tried this person's "run as administrator" steps.  It didn't work either!

Now what?

Here's how to reach TurboTax Support.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days.

 

You can use this contact form to get an incident number and phone number.  Be sure in the dropdown menu you indicate you are using the CD/download version and what OS.
https://support.turbotax.intuit.com/contact

Level 1
Jul 14, 2020 9:27:30 AM

That worked!--Thanks.