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New Member
posted Feb 28, 2021 12:54:50 AM

How to undo bank's TurboTax offer?

TurboTax seems to permanently save my bank's TurboTax offer. It's cheaper to file before 2/28 and take Intuit's offer. However, my Chase offer (taken by logging into Chase website and using their link) whitelabeled my entire Turbotax and I cannot get out of it. 

 

I have used different browsers, cleared cache/browsing history, incognito mode, different computers, cleared out my taxes and TurboTax STILL shows "Chase" whitelabeling at the bottom. 

 

How can I reset this? 

 

 

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1 Replies
Level 15
Feb 28, 2021 6:12:24 AM

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time