Hello. There are a number of bugs in the current version of Home and Business 2018 that make it almost unusable for me (crashes randomly, won't save my file, etc.) I don't see a way to report these bugs to you so you can fix them. How do I do that?
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Thanks! So there's no way to email in bug reports? I don't want to call them every time I find something; given the current state of the 2018 product as I'm finding it, I'd be on the phone way too much time.
By the way, does this venue (here) get answers from Intuit, or from users of the product?
Support does not have a direct email address. The support website is the best way to contact them.
The 2018 software still is not fully operational for completing a 2018 tax return so there will be several updates between now and the end of January.
Any operational type bugs you can report either directly to TT support or here. Any problems noted on this user community forum can be forwarded to the TurboTax Moderators of the forum by any user with SuperUser status.
Most answers provided on this forum before the start of tax season is almost 100% from other users. TT Moderators or other TT employees will from time-to-time answer questions here.
After tax season starts there will be a dedicated group of TT employees answering questions on this forum along with other users.
Windows not saving files has been reported. I'll add you to the list. But it's still early so be patient for the program updates.
Thanks again Don...appreciate the thorough reply! Sorry, I thought the "contact" website you provided just provided their phone number, not a way to report bugs on that site.
Fyi, 3 issues I've encountered in the past 2 days (other than the depreciation parts not being ready yet, which I understand is due to IRS delays):
1) TT2018 would not pull in my 2017 return after installing then updating TT2018 with the latest updates. And it wouldn't let me run TT2018 without doing the updates because the program part of the updates were marked as "critical", so it doesn't give you an option to run it without updating. After 1.5 hours on the phone with support, we found a way to only have TT2018 do the "program" updates, but not the "forms" updates, and then it was able to read the 2017 file. I could then do the forms updates, and it would still work (well...sort of except for #2 and #3).
2) At least half of the time after I've entered some stuff, it won't save the tax file, and gives an error code that translates to "the folder has been moved", or "the file is corrupt", neither of which are true (well...I can't tell if it's corrupted the file). The "solution" after spending time on the phone with support was to delete data I had entered, re-enter the exact same data, and try again. It turned out it was 1 piece of data in a Sched. E that I had to delete and re-enter. But if I work entering data for 10 minutes, there's a 50/50 chance it won't save my work; I now try to do a save after entering every 2-3 pieces of data, and it may or may not work, but at least I only loose 2-3 pieces of data. Obviously, this is not a workable solution.
3) In forms view, if I try to preview a form in prep. for printing it, it fails at least 75% of the time. Sometimes it gives an error code saying it can't generate the PDF, and suggests I try to save the PDF instead; that won't work either. Other times, TT just crashes and restarts itself, or course loosing whatever I've entered since the last save.
I know it's early in the "season", but hopefully these bugs can get addressed; I'm trying to do some 2018 tax planning before it's too late to act on it (12/31), and I'm literally spending more time restarting and reentering than making progress. (While I'm certainly not a TT expert, this is my 19th year using it, and I've never seen it this unstable...then again, I usually wait to about Feb. to start doing anything.)
Since you have provided such a detailed list of issues, I have forwarded this post to the TurboTax Moderators. Some of these may have already been reported either through TT support or other means. Thank you for the information.
@TTDean
One thing you might try... is to try the Manual Update. (if you haven't already..1.5 hrs on the phone...you likely tried that)
__________
But if you hadn't done that, You shut down your TTX entirely, then download and install the manual update file from the following URL:
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901192-manually-update-turbotax-for-windows-software-basic-deluxe-premier-home-business">https://ttlc.intuit.com/questions/1901192-manually-update-turbotax-for-windows-software-basic-deluxe-premier-home-business</a>
______________
In prior years, there have also been some early Update issues...but only with H&B. And the Manual Update cleared them up and allowed subsequent updates to proceed normally.
Worth a try if you haven't attempted that yet.
Thanks! It would update just fine via the in-program check for updates option, but the problem is it couldn't read my 2017 tax return file into 2018 after it had successfully updated, and there was no way to run the not-updated CD or downloaded version of TT2018 because it insisted on updating before it would run (no option to skip updates since they were deemed "critical", and apparently TT forces the update when the updates are critical). Mostly by accident, customer service and I found out that it updates the program itself first, then something else (forgetting what), then the forms. If I hit "Cancel Update" at just the right time, I could catch it after it updated the program itself, but before it updated the forms. That state where the program was updated but not the forms would allow it to read my 2017 tax return file, and save it as a 2018 tax return. After doing that, I was able to do the update again, so that it now updated the forms that didn't get updated during the 1st update, and all was good.
Thank you for the feedback @TTDean. When you call in to our support line the agents are able to submit bugs to our defects team directly. I double checked to make sure your feedback had been submitted and it was!
Again, thank you for the feedback and detailed bug reports.
I found a serious bug where the 2018 TurboTax updater won't work through a proxy. It seems the only way to report it is to post it on the forums (which I've done). It's insane that there's no other method.
The answer to the original post gave instructions on how to contact TurboTax support
Unfortunately, those links basically say to post the bug on the forums.
Don't know what you saw on those web pages, but support is where you can report any problems with the software.
As posted in a comment above by TurboTax Moderator @TurboTaxJoey - "When you call in to our support line the agents are able to submit bugs to our defects team directly."
Thanks Donin. I actually did do that. Spent 25 minutes on the phone with a very courteous agent and patiently explained the proxy issue. Maybe we ended up with the wrong rep, because after all this I was told to report the problem on the forums, which I've done. I'm hoping someone from Intuit reads this post and can help us get this bug resolved.
I also found a bug in the depreciation area. Shows 2016 and 2017 columns...should be 2017 and 2018. Just put numbers in and I think it computed correctly. Not happy paying $79 for a program with bugs and I see nothing that tells me this has been corrected. I was under the impression that updates fix these bugs.
That is in the Mac Desktop program. Some of the headings have the wrong years on them. But the amounts and calculations are right.
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/4525016-turbotax-mac-2018-is-showing-the-wrong-years">https://ttlc.intuit.com/questions/4525016-turbotax-mac-2018-is-showing-the-wrong-years</a>
I've found a bug in retirement distribution. TT 2018 Deluxe asks if it was a Qualified Disaster Distribution. I answer NO. It asks if it was for construction in a disaster area. Again, NO. 2 screens later it asks what type of disaster was it: Hurricane, Wildfire, or H & WF! And, it says 2017!
It didn't do that a couple of weeks ago. The latest update seems to have introduced a bug. I'm definitely running 2018 TT Deluxe!
That is a new bug that just came out on the 2 /27 update. There are working to fix it. Don't file until it's fixed.
Thanks for the help! In a related bug, I also noticed that TT 2018 doesn't handle the distribution properly when it moves to the state form. Even if one reports it wasn't an IRA or a periodic payment, it still treats the money as if qualifies for an exclusion from income for the state return!
A minor bug in the Mac version of TT Deluxe 2018: when including a Geothermal Tax Credit in 2018 taxes for the state of Iowa, TT pre-check reports that such a return cannot be e-filed due to the need to include a form IA 140, which cannot be e-filed. This is incorrect, as checking the Iowa Department of Revenue's document to Electronic Return Originators reveals: form IA 140 is among those that can be e-filed. Due to this mistake, I am forced to needlessly file by US mail, which will result in a far longer time for my return to be processed and my refund to be sent. Bummer.