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New Member
posted Jan 4, 2020 1:43:16 PM

How to fix "TurboTax is already running under another account. Switch users and run TurboTax from the other account to continue. Error 70001"

0 4 5993
4 Replies
Level 15
Jan 4, 2020 2:30:55 PM

This is a spontaneous connectivity issue that usually resolves itself if your connection to TurboTax remains intact while the process you are working on completes.

 

If the issue doesn't resolve on its own, close TurboTax, restart your computer, and reopen TurboTax.

 

If that does not solve your problem, consider some other things you can try:

 

  1. Reset your wireless access point and try logging in again
  2. Turn off your computer, your router, and your cable modem, in that order
  3. Wait a minute, then turn your modem back on
  4. Wait another minute, then turn your router back on
  5. Once your router is back up, turn your computer back on and try logging in again

 

If none of these things resolve your problem, you can also contact TurboTax customer support at https://support.turbotax.intuit.com/contact/

Level 1
Apr 16, 2020 6:26:29 AM

And if I am turbotax support, then what should I do???????

Level 1
Feb 17, 2022 3:59:26 PM

This is a somewhat disconcerting message to see when (several years ago) someone attempted to use Turbotax to fraudulently file my return. When the error popped up I followed the link to get more info. When the web page came up it said no help was found. That should be fixed. A link that states it is to a page with more help should actually link to a page with more help

New Member
Apr 13, 2025 5:26:07 PM

These instructions DO NOT WORK!  Help Me Now!

 

If the issue doesn't resolve on its own, close TurboTax, restart your computer, and reopen TurboTax.

 

If that does not solve your problem, consider some other things you can try:

 

  1. Reset your wireless access point and try logging in again
  2. Turn off your computer, your router, and your cable modem, in that order
  3. Wait a minute, then turn your modem back on
  4. Wait another minute, then turn your router back on
  5. Once your router is back up, turn your computer back on and try logging in again

 

If none of these things resolve your problem, you can also contact TurboTax customer support at https://support.turbotax.intuit.com/contact/