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Level 1
posted Feb 11, 2025 12:55:02 PM

How to fix this issue?, "Hmm looks like we have hit a snag". "We recommend you revisit the last topic you were working on to make sure all your account info's correct".

Windows 11

TurboTax 2024 Version # 024.000.0293 (WinPerRelease)

 

ERROR occurs upon selection of the line item entitled:

  • "Personal Property Taxes" within the..
    • subsection "Cars & Other Things You Own" which is under..
      • "Your 2024 Deductions & Credits" section

CALL TO ACTION:

  1. Please provide a workaround immediately so that I can enter my "Personal Property Taxes"
  2. Also provide by tomorrow a date for bug fix

 

0 14 2783
14 Replies
Level 1
Feb 11, 2025 12:56:52 PM

TurboTax 2024 VERSION number is 024 000 0293

Level 1
Feb 11, 2025 12:57:33 PM

TurboTax 2024 VERSION  is 024 000 0293

Level 1
Feb 11, 2025 12:59:07 PM

TurboTax 2024 VERSION number is  Zero24 Triple_Zero 0Two93

Level 1
Feb 13, 2025 7:53:46 AM

Today, Feb 13, 2025, an update was released for TurboTax yet this error persists.

Expert Alumni
Feb 15, 2025 1:54:48 PM

Have you updated your software in Desktop or cleared cache and cookies if using the online version?  If using Desktop, and you are still getting the error, the update may not have worked.  There is a way to manually update your TurboTax software.  Per TurboTax, "If you're having trouble updating your TurboTax 2024 for Windows Individual software using the "Check for Updates" method, here are instructions for how you can get the latest federal program update:

  1. Close TurboTax and all other programs except this browser window.
  2. Select this link to download the 319 MB update.
  3. Save the update file to your Windows desktop.
  4. Double-click the update file w_perrelsuperpatch... on your desktop to install the manual update."

See the link below:

 

Returning Member
Feb 16, 2025 4:51:47 PM

I was experiencing this same issue.   I followed the directions to manually install.   The problem persists after doing the manual update.

Returning Member
Feb 16, 2025 6:06:34 PM

I'm just got this same error message at the same spot on a Mac (Deductions & Credits/Personal Property Tax) with desktop TT Deluxe, version 2024.r18.021.  "Check for Updates" reports that I'm up-to-date.

Returning Member
Feb 26, 2025 12:04:52 PM

Just updated to win vs 024.000.0308.    It still has the same problem.   Any estimated fix date?

Returning Member
Feb 26, 2025 12:05:37 PM

This problem still persists as of 2/26

Returning Member
Feb 27, 2025 7:10:42 AM

Installed another update today.  Problem still there.    I gave up and did what I should have done earlier:

  • Went into "Forms" View
  • Selected "Schedule A" and double clicked on the number in line 5c
  • This opened the Tax & Int Wks
  • Double clicked on the number in line 3c...and entered my personal property tax details.

New Member
Mar 2, 2025 1:32:28 PM

The error still persists - it is preventing progress on the return after 30 hours working on this return - have used TurboTax for 20 years no problem - will this be fixed immediately or is it time to switch?

Expert Alumni
Mar 4, 2025 7:21:00 PM

There was an error regarding entry of property tax, but it has been resolved.  Have you tried a Manual Update?

 

@FrustratedUser5 

Not applicable
Mar 15, 2025 5:38:13 PM

I am having the same issue. It's totally blocking my tax filing. Can you work on a patch immediately to remove this stupid check & redirect feature? It's nothing but a P0/S0 bug

New Member
Apr 2, 2025 9:29:00 AM

I also hit that snag and my work around was going through Notifications and clicking continue to finish filing and I was able to complete all steps. Took me solid 2 weeks on clicking and trying everything until I clicked on notifications. Hope that will also help others and it will work for some as of workaround. 

But this should be fixed, it's around forw ay too long.