You may have to explain that more so we know for sure what you are wanting to know.
What are you needing to do?
Are you asking how to check to see if you have more than one Online TurboTax account?
Are you having problems finding a prior-year return?
Needing to verify if an account was linked previously linked back in January of this year.
asking how to check to see if you have more than one Online TurboTax account. Past and present. Could have been comprised
@cdaniels1124 wrote:asking how to check to see if you have more than one Online TurboTax account. Past and present. Could have been comprised
I can tell you 2 ways to look for multiple accounts. If the first method is unsuccessful, also try the second method called "Try Something Else", which looks up your accounts a different way.
You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.
To get a list of your User IDs, reset password, and recover account access, etc., you can use the Account Recovery tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else"
If you need additional help with your issue after all that, you'll need to speak to TurboTax Support.
Hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Saturday.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
However, if you are using Free Edition, phone support is not included unless you upgrade to PLUS for 29.99. But you can contact a TurboTax Support agent for free directly via messaging at Twitter or Facebook.
https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax