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posted Jun 4, 2019 9:19:53 PM

How do we remove the deluxe option if we do not want it?

When I tried to click on clear and start over, it would not let me do so. It told me "Once you have registered your tax return, or pay any turbo tax fees, you cannot clear and start over." Since we haven't actually registered (that we know of) or paid, why can't we start over?

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1 Best answer
Level 5
Jun 4, 2019 9:19:54 PM

If it's not giving you the option to clear and start over then it means that the product is either registered or paid for. You can try contacting customer support to see what options you have.  Here is how to contact TurboTax. https://ttlc.intuit.com/replies/3300041

1 Replies
Level 5
Jun 4, 2019 9:19:54 PM

If it's not giving you the option to clear and start over then it means that the product is either registered or paid for. You can try contacting customer support to see what options you have.  Here is how to contact TurboTax. https://ttlc.intuit.com/replies/3300041