Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Level 2
posted Apr 24, 2024 9:32:02 AM

How do i talk to live agent at IRS about my LATE refund

0 6 5257
6 Replies
Expert Alumni
Apr 24, 2024 9:33:19 AM

 This year it seems to be a lot more common for refunds to take months instead of days.  You would need to contact the IRS at 800-829-1040 to find out what is happening with your return

 

What if my IRS refund is taking longer than 21 days?

Level 2
Apr 24, 2024 9:36:53 AM

I have tried calling at multiple times, every day and still can not even get on hold to wait for an agent

Expert Alumni
Apr 24, 2024 9:38:05 AM

800-829-1040. It might be easiest to set up an account with them.

 

IRS Individual Online Account  

  • Taxpayers with a Social Security number or an Individual Taxpayer Identification Number can create or access their IRS Individual Online Account to get information they need to file their return.
  • With an IRS Individual Online Account, people can:
  • View balance owed, payment history and schedule payments.
  • Cancel scheduled payments – new feature for 2024.
  • Get transcripts.
  • View or create payment plans.
  • See digital copies of some IRS notices.
  • View key data from their most recently filed tax return, including adjusted gross income.
  • Validate bank accounts and save multiple accounts, eliminating the need to re-enter bank account information every time they make a payment.
  • View, approve and electronically sign power of attorney and tax information authorizations from their tax professional. 

Level 15
Apr 24, 2024 9:40:47 AM


@ k wrote:

I have tried calling at multiple times, every day and still can not even get on hold to wait for an agent


Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.

New Member
Mar 27, 2025 2:30:36 PM

I don’t think that works I can’t get thru 

Expert Alumni
Mar 27, 2025 2:33:51 PM

The IRS phone number is 800-829-1040.  It might be easiest to set up an account with them.

 

IRS Individual Online Account  

  • Taxpayers with a Social Security number or an Individual Taxpayer Identification Number can create or access their IRS Individual Online Account to get information they need to file their return.
  • With an IRS Individual Online Account, people can:
  • View balance owed, payment history and schedule payments.
  • Cancel scheduled payments.
  • Get transcripts.
  • View or create payment plans.
  • See digital copies of some IRS notices.
  • View key data from their most recently filed tax return, including adjusted gross income.
  • Validate bank accounts and save multiple accounts, eliminating the need to re-enter bank account information every time they make a payment.
  • View, approve and electronically sign power of attorney and tax information authorizations from their tax professional.