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Level 2
posted Feb 15, 2021 6:26:54 AM

How do I talk to a live person!!! The phone number given sends me in circles and does not connect me to a live person. I am getting very angry!

I submitted my return via the TurboTax program (downloaded). This was January 24th and TT sent a confirmation. Today, 2/15, the IRS says they do not have my return. I am concerned

0 2 327
2 Replies
Level 15
Feb 15, 2021 7:38:26 AM

The IRS did not begin to accept 2020 returns until February 12.   You may need to allow some time for the IRS to catch up.

 

https://ttlc.intuit.com/questions/2584108-why-is-there-no-record-of-my-return-at-where-s-my-refund-wmr?jump_to=answer_4242575

Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund.  Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds.  

 

Your federal refund amount is on line 34 of your Form 1040

 

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

Level 15
Feb 15, 2021 7:38:55 AM

Phone numbers are provide thru this venue:

 

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

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