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Level 2
posted Jun 6, 2019 1:56:58 AM

How do I report TurboTax Software Errors?

9 734 12502
24 Replies
Intuit Alumni
Jun 6, 2019 1:57:00 AM

Type up your message here.  We will try to resolve.  If it's a legitimate error, we will submit to the right department. 

New Member
Jun 28, 2019 12:18:09 PM

On my amended 2018 state tax return TT provided a cover page indicating I had a $24 refund due. I spent a lot of time and effort dealing with the state tax people trying to get my refund.  It turns out that the actual return did NOT show a refund but a penalty (it was $24). I don't expect TT to pay the $24 as I should have double checked the return, but there should be an easy way to inform TT of their erroneous cover sheet summary so that this does not happen again or to anyone else. The TT program, in effect, showed the $24 penalty on the return as a tax refund on the cover sheet. A lot of wasted effort on my part and on the part of my state's tax officials.

New Member
Jan 31, 2020 3:02:14 PM

2019 Turbo Tax "Arkansas state" software not calculating return. Entered $0 state withholding owe $0. Entered $9,000 withholding $0 refund

New Member
Jan 31, 2020 3:13:58 PM

Withdrew some funds from a life insurance policy.  Distribution code 7D on the 1099R is being treated by Turbo Tax as a death instead of Normal Distribution - Annuity payments from nonqualified annuities that may be subject to tax under section 1411.  Using Turbo Tax Premiere 2019.

 

Please disregard - was able to correct.

New Member
Feb 5, 2020 9:27:26 AM

I believe I've detected a software error.  I have a capital loss carryforward.  The program uses my past year's information and, correctly, calculates that I have a capital loss carry forward of 2740.  I get the "Good News!" message and the detail of the calculation.  Then I hit continue, but the 1040 schedule line for capital loss carry forward remains at 0.  No update is made by the software to the actual return.

Expert Alumni
Feb 5, 2020 12:34:49 PM

Have you entered any capital gains / losses into the software in addition to the capital loss carryforward?  Has the capital loss carryforward offset net gains on Schedule D resulting in a net of zero?

 

Where are you looking in the 1040?  Do you have access to any forms other than the forms you can see here?

  • Down the left side of the screen, click on Tax Tools.
  • Click on Tools.
  • Under Other helpful links, click on View Tax Summary.
  • Down the left side of the screen, click on State Tax Summary to see the actual tax return that you prepared.
  • Down the left side of the screen, click on Preview My 1040 to see the actual tax return that you prepared.
  • Down the left side of the screen, click Back to return.

Can you view Schedule D Capital Gains and Losses lines 6 or 14?  The capital loss carryforward may also be reported on a Capital Loss Carryover Worksheet.  See here, page D-12.

New Member
Feb 6, 2020 10:09:48 AM

My estimated taxes paid went to (2) two areas, one in estimated tax, where they are suppose to go and another, to wages and income. Your taxes paid are not earned income. Please advise. Joanne

New Member
Feb 7, 2020 8:06:19 AM

My wife passed away Feb 12, 2019.

I filled my 2018 return after her death and stated that on the return.

I started my 2019 return and imported 2018 data.

I selected "filing separate" and then added my new wife (married 12/31/19)

Now Turbo Tax says that it needs my new wife's date of death.

Level 2
Feb 9, 2020 5:16:37 AM

Using Turbotax Premier 2019 Mac Download 

 

For a Residential Rental Capital Improvement/ Flooring Depreciation

I entered it as a Real Estate Property/Appliance, Carpet

cost = 5557. In Service Date 7/25/2019.  I chose to spread the deduction over 5 years.  TT used % year/HY/200DB and calculated 2019 Expense of 1115.

It appears that TT depreciated the flooring over 5 years equally ( 1115/yr) and did not prorate the first year (2019) based on when the Flooring was installed ( In service Date - 7/25/2019).  Is TT correct? or should the first year Depr amount be prorated based on the In Service Date

Expert Alumni
Feb 9, 2020 6:41:21 AM

If you had placed more assets into service than just the flooring, then a different convention (other than half-year) may have been used.  For the depreciation details you shared, using 20% of the basis for the first year is correct.  It is the subsequent years that will be different amounts.

 

For property with a 5-year recovery period, being depreciated using MACRS, half-year convention/200DB, 20% of the basis is calculated for the first year the property is in service.  Subsequent years will be 32%, 19.2%, 11.52%, 11.52%, and 5.76%.  

 

See the following excerpt from the IRS Publication 946 How to Depreciate Property:

 

 

 

 

 

@njarif

New Member
Feb 9, 2020 9:25:46 AM

Here is what I consider an error. When entering my information for my mortgage, my 1098 has $0.00 for property tax (box 10 on 1098) because we pay our prpty taxes directly to the county. However, on the next entry page in TTAX, the field for "Additional Property Taxes" is un-fillable. Therefore the only way to enter my prpty tax is to "fib" and enter it on the 1098 field. NOT GOOD!!!

Intuit Alumni
Feb 9, 2020 12:32:46 PM

Please contact us here at the link:

 

https://support.turbotax.intuit.com/contact/

 

 

New Member
Feb 12, 2020 10:43:17 AM

Trying to pay for standard tax, but won't take my bank card number. Netfile not activated till 24th??? How do I file then.

Teresa Weir

Intuit Alumni
Feb 12, 2020 2:25:43 PM

Are you getting that message when you try to pay with your Netfile card? We do accept prepaid cards.

 

Here's a list of the forms of payments that TurboTax accepts.

What forms of payment does TurboTax Online accept?

 

This help article will show you how to pay fees within TurboTax.

How can I pay my TurboTax Online fees? - Community

Returning Member
Feb 19, 2020 3:35:37 PM

Section 199A input as Code I on Line 14 on k-1 for the form 1041 does not appear to be flowing to Form 8995. If anything additional needs to be input please let me know where to input.

New Member
Feb 21, 2020 2:56:43 PM

I don't want an 8941T form included in my return.  We don't have a business and haven't had a business for over 12 years.  How do I get rid of that form?

New Member
Feb 22, 2020 10:08:17 AM

The software is not letting me complete the input of my foreign income for 1116. It stops me partway through the list and the 1116 is incomplete.

Level 2
Feb 22, 2020 10:47:54 AM

Thank you for your response and the precise clarification

Expert Alumni
Feb 27, 2020 3:20:13 PM

See this TurboTax FAQ for help with amending.

You can check the status of your amended return here, but allow 3 weeks after filing for it to show up.

New Member
Mar 1, 2020 11:39:46 AM

I have 4 sources of passive foreign income on which I paid foreign tax. The software just won't do the 1116 worksheet and form. 

New Member
Mar 8, 2020 6:53:57 PM

Did you find a resolution? I am experiencing the same issue. 

Level 2
Mar 14, 2020 12:25:04 PM

On TurboTax Home and Business for 2019....

 

I moved from VT to NH in 2019 and entered that in the interview.   Much later, I happened to visit the Vermont Information Worksheet by chance and I noticed the state abbreviation entered in Part II - Resident Status was entered as "NV".  When I clicked into the field to change it, the drop-down list showed New Hampshire as the long description for that field, even though the two digit code displayed was NV.  To get NH to show up on the form, I had to select New Jersey from the drop-down list.  It appears the two digit codes do not align properly with the long descriptions in the lookup table in the database.  FYI.

Returning Member
Mar 14, 2020 2:21:05 PM

Arkansas form AR3 miscellaneous deductions line 21 shows an entry "LOSS FROM TOTAL DISTRIBUTION OF ALL ROTH IRAS" with a huge amount.  I have no such loss. I can not find where this is coming from. 

Expert Alumni
Mar 15, 2020 1:54:01 PM

Yes. It does produce the Foreign Tax Credit without necessarily producing Form 1116. Credits are always better than deductions, but the foreign tax paid can be reported either way. To report the foreign tax paid as a credit, please see this article: Where do I enter the foreign tax credit (Form 1116) or deduction for 2019?

 

@DanSen

@JackieL1

 

AncientGeek I recommend deleting your state return and re-adding it. Before re-adding it, verify your input under the MyInfo tab from the left menu. 

BILL86 I recommend deleting your state return and re-adding it. Before re-adding it, go to the Wages & Income section with your IRAs and verify what is input there.

 

To delete a state and re-add it: 

  • From the left menu select State>
  • Continue>next to your state, click the Trash Can icon and follow through the rest of the questions ending with Done
  • Click Add Another State>Your state>and go through the interview again.

@AncientGeek

@BILL86