I have been misdirected and had to go back and re-submit data, the same data, and get a different outcome. Would try to upsell me and I said no, so I had to refill/review in the same exact form I did a second time, then get asked again if I want to upgrade before they let me move on. They were literally sued for being complicated and pushing for upgrade and they are still doing it. Last time I use TurboTax. Lastly I cannot find a feedback/complain option so I am posting on community.
Please click TurboTax customer service link and follow the directions for the product you used to report the problems you have experienced.
They have a **bleep**ty system. Never answer calls and put my address wrong. HORRIBLE!!!
@asmaaM2023 The address is entered by the user--not by TurboTax. If your address is incorrect on your tax return, go to My Info to correct it. Or if you already filed it with the wrong address, change your address with the IRS.
https://www.irs.gov/faqs/irs-procedures/address-changes/address-changes
Is it wrong in your online account?
you ain’t kidding started out free but by the time i was done punching in all my w2’s and everything else it came out to almost 250 dollars. Like i could have paid someone else less to do them and not done sh** other than give them my paper work…
This company will not refund my money. They did not send in my taxes and I requested a refund, since I was using someone else to do my taxes.
They are sneaky and try to get you to add on unnecessary fees.
They said that since I was a senior and low income, I would not have pay anything.
I agree! I have been using TurboTax for years, but this year it charged me for the filing - then emailed saying my taxes had not been filed. After almost forcing me (four times) to use the more expensive version. I had a question and the message was the only way to get the answer was to use the chat; when I tried to use the chat I was told I did not have a version that included chat.
Will not be using this again.
Yes, I bought Turbo Tax Deluxe at Sam's Club. I've filed a claim four times and they always find an issue with my claim? It's not that hard. I have a Sam's Club receipt, I have my Deluxe License code but when they get your money they are not giving it back. I also did not file my taxes with them and I never will now!!!! The last time I filed I took a picture of the original packaging, License code card, and Sam's club receipt and they never got back to me????
If you purchased at Sam's Club you would need to request a refund from Sam's Club.
They ripped me off for a $69 charge for something that's a Max anti audit service. They refused to remove the charge. There must be other software. for a total of $244 I could have almost hired someone to do it. Utter scum! It was bad enough getting through their cumbersome process. Used this years ago and it was never this hard. Maybe H and R Block is better. I'll never use this again