Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jun 3, 2019 12:47:19 PM

How do I open a new turbo tax aaccount?

I want to file differently that i did  last year.  \It tells me  to open a new turbo tax account.    How do i do that?

0 3 1309
3 Replies
New Member
Jun 3, 2019 12:47:20 PM

  1. Sign out of TurboTax Online.
  2. Select the TurboTax Online product you want to use for the second return and proceed.
  3. On the Create your account screen, set up a new login for the second return. You can reuse your email address if you want to receive e-file notifications for the second return. Up to 5 accounts can be tied to the same email address.
  4. After you've created the new account, you can start working on the second return.

Level 15
Feb 25, 2020 12:27:15 AM

@ AgainKid 

I'm not sure how your post ended up as a blank post in an old thread.  When I search on your screen name, I see you wrote:  "  "Signing out Again.  THIS MAKES 3 TIMES."

 

In any case, what is your issue, and what do you need to know?  We don't know what you're trying to do and what you're experiencing.  Please explain.

Level 15
Feb 25, 2020 12:47:52 AM

@AgainKid 

In the absence of any information, I'll take a guess in the interest of time.  If the following is not your issue, then please report back and explain in full.

 

Are you trying open a new account to file a second return; i.e., for another person?   If so, it may be remembering you.    Log out and empty your browser Internet cache and delete any Intuit-related cookies.  Close the browser and reopen it.   Then try again to open the second account.

 

The User ID for the second account must be unique.  You can use the same underlying email address for notification purposes, if you wish, but the account's User ID must be different.  A User ID does not have to be an email address.  It can be part of an email address, or anything at all.

 

If your problem recurs, then do those steps again.  But this time, after you open the browser back up, open a private window (private browsing aka "incognito mode").  Then go to the TurboTax site to open the second account.

 

If that's not your issue, then please explain in full.