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New Member
posted Dec 23, 2023 11:09:02 AM

How do i get my New Mexico state tax form to actually download?

My turbotax says it has downloaded, bu it actually hasn't.  How do I fix that?

0 6 899
6 Replies
Level 15
Dec 23, 2023 11:19:49 AM
Level 15
Dec 23, 2023 11:21:44 AM

This problem has been noted with several other state downloads.

You will need to contact TurboTax support for assistance with this issue.

Support is open from 5am to 5pm Pacific time, Monday thru Friday (Closed Christmas Day)

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Level 2
Feb 25, 2024 6:10:54 AM

The fix did not work for me- trying to download New Mexico for a business return

Level 15
Feb 25, 2024 6:44:12 AM

See if the fixes outlined in the TurboTax Help article State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file will remedy your state download issue.

@tpclark 

Level 2
Feb 25, 2024 8:32:15 AM

That is the same fix as above and it did not fix it- frustrating

Expert Alumni
Feb 25, 2024 12:13:00 PM

Were you able to resolve your issue?  If not, please click here for help in contacting Turbo Tax Support.

 

Please feel free to come back to TurboTax Community with any additional information or questions