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Level 2
posted Jan 26, 2022 10:21:09 AM

How do I get my money back from turbotax?

I keep getting a message of "Something changed in your return. You will need to choose your refund method again. I have contacted credit Karma and turbotax. I normally file with turbotax, but was not going to this season due to needing an advance asap. When I learned that it was an option with turbotax, I decided to stick around. I have been ready to file since 1/23/22, and have been getting message mentioned above since that day. I have gotten an email from CK saying they have linked my turbotax to CK, I also got an email from turbotax saying that my refund method has been updated. I don't know what or where to go from here, might be easier to just go elsewhere.

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1 Best answer
Expert Alumni
Jan 26, 2022 11:25:27 AM

Our team is working to resolve the loop at checkout for Something Changed in Your Return or We Need More Information For Your Order  Please sign up for notifications in this TurboTax Help article.  Notifications for Checkout Loop

3 Replies
Expert Alumni
Jan 26, 2022 10:26:13 AM

Something in your return has changed and that has changed your refund.  They are saying that you need to go back in to your tax return and deal with the adjusted amount and what errors might have caused it.

 

I would recommend using the "Live Expert" help in the right upper corner to see if having someone walk you through helps.


Here is a link to finding a TurboTax expert

Level 2
Jan 26, 2022 10:58:51 AM

Yeah, you would think after reading that message it would be that simple lol. But I have went through everything multiple times. Why would I give up more money when no one seems to know what's going on? Thanks anyway. 

Expert Alumni
Jan 26, 2022 11:25:27 AM

Our team is working to resolve the loop at checkout for Something Changed in Your Return or We Need More Information For Your Order  Please sign up for notifications in this TurboTax Help article.  Notifications for Checkout Loop