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posted Feb 17, 2023 6:59:09 PM

How do I get a representative to talk to me? I was told one would call me in 5 minutes and given a case number and then I received an email that my case was closed

My return was rejected and I had to resubmit twice. I've been charged a total of 3 times now for doing what the website told me to do without a charge mentioned again

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Level 15
Feb 17, 2023 7:41:56 PM

You received an email that we cannot see that tells you why your tax return was rejected.  

Some rejected returns can be fixed and re-filed.  Some have “un-fixable” reasons for the rejection and have to be mailed instead. What is the rejection code or rejection message? 

 If it was rejected for AGI—-be aware that many 2021 returns took so long for the IRS to process that your 2021 AGI might not be in the IRS system.   Try using zero instead.

 

If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.

 

 

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

 

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.