How do I get a refund from Turbotax? (Can't efile or print after payment)

I can't Efile or Print my Federal or State.

I would like a refund. I paid for...

- Turbotax Online Self Employed Tax Year 2021 Prep $105.56

- Turbotax Online State Tax Year 2021 Prep Se $49

Who do I talk to? Another "specialist"?

HISTORY

- Talked with multiple specialists trying to figure out problem. That didn't work.

- Tried the Desktop version (as told by your specialist) that didn't work.

- Was told that it was my computer. Tried different computer, mobile tablet, phone, etc ... ALL DIDN'T WORK

- Turned off Virus, Firewall, cleared Cookies, and tried multiple browsers. NONE WORKED

- No, I don't have a VPN

Please just refund my money. Who can I talk to?

369

Level 15

Jul 7, 2022 1:22:05 PM

Click on Tax Tools on the left side of the online program screen. Then click on Print Center. Then click on Print, save or preview this year's return. Choose the option Include government and TurboTax worksheets

What happens?

You will have to contact TurboTax support for assistance with a refund of the TurboTax account fees. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Returning Member

Jul 7, 2022 1:28:56 PM

I get the following error all the time.

Returning Member

Jul 7, 2022 1:37:11 PM

Thank you. I submitted my refund request.

For the record, I was sent here by one of your specialists after chatting. 😳😫

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How do I get a refund from Turbotax? (Can't efile or print after payment)