If you ordered your CD directly from TurboTax, you should have received an email confirmation of your order. That email would contain your order number. So just check your email for the order number.
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My order number does not appear in any of the Email notifications I have received and I need to return the CD with the order number. The CD packaging says order is inside, but will that void the return?
@rewilliamsjr I'd suggest contacting TurboTax Customer Support directly during business hours for assistance. See the TurboTax FAQ below for instructions on contacting Support.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/01/25632
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@rewilliamsjr I just located this TurboTax FAQ that contains a refund request form. You may find the info helpful without contacting Support.