How do I continue to the file returns page when the program refuses to move forward to that page?

You should try to refresh your browser and clear out your cookies. Also, try clearing your browser's cache. Then trying logging out and logging back into TurboTax. You should also use a new browser. 

This one shows how to delete your cookies.   

https://ttlc.intuit.com/replies/3301745  

This one will help you clear your cache.