☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Oct 7, 2022 9:25:29 PM

How do I complete my order after I return from the PayPal site?

I don't see any way to proceed to the next step. It just takes me back to the payment options again in an endless loop.

0 5 412
5 Replies
Level 15
Oct 8, 2022 5:50:17 AM

Not sure what you are trying to do on the PayPal site.  Please explain.

 

https://ttlc.intuit.com/community/payments/help/what-forms-of-payment-does-turbotax-online-accept/00/26079

Level 15
Oct 8, 2022 5:53:07 AM

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

New Member
Oct 8, 2022 7:51:16 AM

When PayPal is selected for payment, a popup window opens to your linked account. After it processes, the popup closes but the only active buttons are Back and Update which reloads the page. There is no way to checkout. 

Level 15
Oct 8, 2022 7:53:06 AM

Contact support during business hours Monday - Friday for help with this.

New Member
Oct 8, 2022 7:54:16 AM

That was my first choice but unfortunately it is already after 9p pst on a Friday night and they only operate M-F.