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Returning Member
posted Apr 23, 2024 3:48:28 PM

How do I cancel a partially completed tax return on the free version of TT online?

I apparently started a return using the free version of TT on the website. I purchased TT Premier (CD) and used that. Each time I log into TT, it says (let's continue with your return). How do I cancel this partial return?

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3 Replies
Level 15
Apr 23, 2024 3:52:20 PM
Level 15
Apr 23, 2024 4:02:17 PM

But what do you mean each time you log in?  If you have the Desktop program installed you should not by logging into Online for anything.  And I don't think by clearing it out will stop it from asking you to finish.  

Returning Member
Apr 23, 2024 5:39:41 PM

I do have the CD.  But when I was trying to get help from Intuit, I logged into my account at TT.com to try to find the live help. When I did this, the only option on the site was to start a return.  I assumed at some point I would be given some indication of how to get the help I needed, but quickly found out that was not the case.  So I logged out. When I logged in again to access the TT community, I was taken back to the point in the free return where I had abandoned it.  Someone just helped me finally figure out how to abort.