How do I avoid paying for my download a second time? The program is requiring me to pay at the end. It does not recognize my license code.

I purchased the program last November. I have done this several years. Never had this problem before. Anyone else having the same problem?

606

Level 15

Apr 9, 2025 5:24:30 AM

We see people get confused and they keep logging in to online software which will require them to pay at the end. You need to use the desktop software. One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen.

You appear to be posting from online software instead of the desktop CD/download software that the license code is for. If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

HOW DO I GET STARTED WITH TT DESKTOP

https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-download-software-license-code/L1wFOSXur_US_en_US?uid=m5zp8c5h

Why sign in to the Community?

How do I avoid paying for my download a second time? The program is requiring me to pay at the end. It does not recognize my license code.