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New Member
posted Jun 7, 2019 5:45:14 PM

How can you be unable to change a payment date?

I tried to change the date you would debit my payment for my taxes and was told it was not possible to do so. I was then hung up on by your customer service representative. How can you be unable to change the date you debit my payment?

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7 Replies
Level 15
Jun 7, 2019 5:45:15 PM

What happens if the IRS reduces my refund to the point where it no longer covers my TurboTax fees?

If you get hit with a refund offset, what's left over might not be enough to cover your fees. Here's what happens next:

  1. We'll send an email with instructions on how to pay your TurboTax fees (minus the Pay With My Refund fee, if any) by a certain date.
  2. If the fees remain unpaid by the specified date, we'll send two more followup emails asking that you either pay or request a deferment to prevent the fees from being automatically debited from your bank account.
  3. Finally, if you still haven't paid by the requested date, we’ll send a final email letting you know that we're debiting the fees (minus the Pay With My Refund fee, if any) and that the auto-debit process cannot be stopped.

New Member
Jun 7, 2019 5:45:17 PM

I called to try and get the payment debit date changed to give me one more week. I was told it was not possible.

Level 15
Jun 7, 2019 5:45:18 PM

Well then it is no possible ... if there is not enough in the account it will not happen.

New Member
Dec 20, 2019 2:09:31 AM

Please need help to pay for my payment to Turbo Taxes for doing my 2018 returns?

New Member
Dec 20, 2019 2:10:52 AM

I have no money in my account for my payment is due on 12/20/2019?

New Member
Dec 20, 2019 2:12:19 AM

Please I need a derferment date for my payment?

 

Level 15
Dec 20, 2019 3:45:55 AM

We cannot help with this in the public user forum.  You have to contact customer  support.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday