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New Member
posted Apr 24, 2022 11:06:04 AM

How can TurboTax claim 24/7 help, but never help? And are closed on 4-24-22 for a "holiday"???

I paid max benefits, received an audit letter, called the audit protection company and no response for over 36 hrs!

0 4 505
4 Replies
Level 15
Apr 24, 2022 11:37:34 AM

The audit protection company is another entity, separate from Turbotax.

Today (April 24) is Sunday, not a Holiday.  Are you calling from Canada?  This is the USA forum.

New Member
Apr 24, 2022 11:43:03 AM

Nope. State of Ohio. Try yourself. Try to use the app and get live support right now today.

Level 15
Apr 24, 2022 12:00:25 PM

Sorry.  We are just other users here.

Level 15
Apr 24, 2022 12:04:19 PM


@longhairdad14 wrote:

Nope. State of Ohio. Try yourself. Try to use the app and get live support right now today.


The message on the phone prompt is incorrect.  TurboTax is closed on the weekends.  They will be open Monday thru Friday 5:00 AM to 9:00 PM PT