You can submit an account recovery request with proof of identity. Usually driver's license. If this page does not work call helpdesk during business hours.https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/access-permissions/account-recovery-request/L0swFVHie_CA_en_CA
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@taxlady28 @08cd05e13db5
Not sure that one will work....that's for a Canada User (remove that link??):
Here's the instructions for a US software user:
Recover your Intuit Account if you can't sign in