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Level 1
posted Jun 1, 2019 9:59:07 AM

How can I fix GainsKeeper import error "Something unexpected happened and we couldn't get your form. Try again in a few hours. (5000)"?

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2 Replies
Level 1
Jun 1, 2019 9:59:08 AM

Change your GainsKeeper Login ID to something at least six characters long.  In GainsKeeper, visit My Support => Change Password to change your Login ID.  After completing your import, you can change it back the same way.

Level 1
Feb 19, 2022 8:26:38 PM

This was fixed in time for preparing 2020 taxes in 2021, and it remains fixed.  Changing your GainsKeeper Login ID is no longer necessary.