How can I fix GainsKeeper import error "Something unexpected happened and we couldn't get your form. Try again in a few hours. (5000)"?
02888
2 Replies
fireclover
Level 1
Jun 1, 2019 9:59:08 AM
Change your GainsKeeper Login ID to something at least six characters long. In GainsKeeper, visit My Support => Change Password to change your Login ID. After completing your import, you can change it back the same way.
fireclover
Level 1
Feb 19, 2022 8:26:38 PM
This was fixed in time for preparing 2020 taxes in 2021, and it remains fixed. Changing your GainsKeeper Login ID is no longer necessary.