Hit a slight snag in this section Let's get you back to your taxes. Make sure your Internet is connected, & then select Try again or check back in a few minutes.

I keep getting this message. It’s happens on all browsers and my cell phone.

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Expert Alumni

Jan 27, 2025 5:09:43 PM

I hope your Internet connectivity issue resolved itself in the time since you posted your concern.

Connecting to the Internet is required to update TurboTax and ensuring your completed tax return is accurate and ready to file.

To check your Internet connection:

Open your browser and go to a website that you haven't visited in a while. If you can't access the site, your connection isn't working. Contact your Internet service provider for assistance
Set up your firewall software so TurboTax can download updates and state programs

Please see this help article for more information and tips to check and restore your Internet connection for using TurboTax.

New Member

Jan 28, 2025 4:03:43 PM

It's not an internet connectivity issue on the users end. I'm having the same issue with Turbo Tax 2024 Business and TurboTax 2024 Home and Business. Can't connect to updater and can't download States. These are the only apps. that I have and issue with. Have disable Window defender, reboot, etc. and still a problem.

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Hit a slight snag in this section Let's get you back to your taxes. Make sure your Internet is connected, & then select Try again or check back in a few minutes.