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Level 1
posted Jan 16, 2021 11:40:35 AM

Help! it wants my 14-char license code but I have no idea what it is

I cloned my HDD to a new SSD. Everything seems to work, but reopening my old 2019 TurboTax Deluxe is now stuck at "TurboTax 2019 Activation" screen after I allowed it to install updates.
Anyone know how to fix this? I have no way to find the activation code but I still; have the installation disk. Would it work to reinstall?

0 2 337
1 Best answer
Level 1
Jan 23, 2021 4:38:18 PM

The help from @AkinaLO was worthless (but thanks for trying, Akina). I was able after much searching to find the  phone number for Intuit, an 800 number 446,8848, where on my second call and after waiting on hold a LONG time with each call, agent #2 gave me a new 2019 TT download complete with it's activation code.

Whew! And thank you , Darvin!

2 Replies
Intuit Alumni
Jan 18, 2021 7:09:39 PM

The suggestions made in the following article will provide different things for you to try and fix your issue.

Please review the article below.

My code doesn't work

 

This article can also provide suggestions for the issues you are having.

2019 TurboTax - "All Available activations for that code ...

 

Level 1
Jan 23, 2021 4:38:18 PM

The help from @AkinaLO was worthless (but thanks for trying, Akina). I was able after much searching to find the  phone number for Intuit, an 800 number 446,8848, where on my second call and after waiting on hold a LONG time with each call, agent #2 gave me a new 2019 TT download complete with it's activation code.

Whew! And thank you , Darvin!