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New Member
posted Feb 11, 2020 3:55:26 AM

Hello! please tell me what's wrong? We are unable to continue your return at this time

0 2 854
2 Replies
New Member
Feb 14, 2020 9:27:49 AM

went to give my state ID which is the drivers licese number and do not know what happened.turbo tax thanked me and said I completed my tax return and now I can not back to contiue my return to finish.I need to see how I am getting my return.

Intuit Alumni
Feb 14, 2020 1:56:08 PM

Please log completely out of TurboTax and try clearing your browser's cache.  A full or corrupted cache can keep TurboTax from functioning properly. Please see the below TurboTax FAQ for instructions: https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135