Having trouble installing TT. Tells me to turn off antivirus. That seems strange. I have used TT for 10 years and never got a error message telling me to turn off AVirus

535

Expert Alumni

Mar 5, 2025 9:46:52 AM

Here are several troubleshooting steps that you can try:

Make sure your Windows Software is up to date.
If you are using a downloaded version, uninstall and reinstall the program from your MyDownloads folder. How do I find my TurboTax for Windows software download?
If that doesn't help, try a manual update. What is a manual update?
Turning off your VPN and anti-virus software during the update can help as well.