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New Member
posted Jan 9, 2025 10:47:04 PM

Has anyone successfully filed taxes with turbo tax and received refund for 2023, yet turbo tax indicated I didn’t file with them?

How does this error get fixed?

0 2 7045
2 Replies
Level 15
Jan 9, 2025 10:57:32 PM

Are you looking for your account?  Did you  use the Online version?  How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

Did you efile? Was it Accepted? Did you go all the way through the File tab, through the 3 steps and hit the big orange Transmit Returns Now button? Maybe you didn’t finish filing it or it rejected.


Check back though your emails. When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile. If you efiled there should be an Electronic Postmark page. Probably near the end. That is your proof and signature


When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. What does it say?

Level 15
Jan 9, 2025 11:28:43 PM

could you have mailed in your return, otherwise it's likely you're in the wrong account.