There is nothing you can do. The program is having a problem. Sometimes there will be a message to be notified when it is working again. All you can do is wait for the problem to get fixed.
Can you please provide additional details about the issue you are experiencing? Where in the program are you and what are you trying to do when you get this message?
I've gotten this "snag" message in my federal review. Every time I try to answer any of the 7 questions it wants me to look over it always ends with this message. Just stuck here with no way to get past it. I've cleared caches, tried 3 different browsers on 2 different computers and nothing seems to do the trick.
It is a TurboTax problem and not something you can fix. You just have to wait until TurboTax fixes it.
Please click here for more assistance and a work around that may help you with the issue that you are having. If ths does not work please reach out to TurboTax customer support by clicking here.
This is on the Federal Review page, after I have completely enter all my tax information without anything needs review. On the Federal Review page, it spun there for a long while and eventually just display the message "Hmm, looks like we hit a slight snag in this section". This problem has been here for more than a week now. I have tried clear cache, using different browsers including Chrome and Edge, even different computers. Please resolve this problem ASAP since it's getting closer to file deadline!
The answer is on desktop version of the software. I am getting the error on the online version.
If you are using the Online version and clearing cache/cookies, does not help, please try another browser or incognito mode. You can also directly connect to your internet versus using wi-fi. If this doesn't work, please reach out to us directly using the Help Article here. This ensures you will get to the correct department as quickly as possible.
It took me 5 hours 7 employees and like 9 phone calls to figure this one out. Its a problem with your account and only billing can fix it. Luckly Erica my last live help assistant was able to nail down the issues and get in contact with them. Save yourself my headache and loss of a an afternoon off and just get help from a live agent and tell them it's a problem with billing hopefully you will get Erica.
I'm trying to pay the audit defense via credit card and every time I tried this always pops up "Hmm... it looks like we’ve hit a slight snag"
Is this error pops up on you when you pay audit defense as well?
I'm having the same issue when I tried to pay Audit defense using credit card "Hmm... it looks like we’ve hit a slight snag" pops up and won't let me pay it.
Has any else experienced the "
Let's get you back to your taxes. Make sure your Internet is connected, and then select Try again or check back in a few minutes."
I'm trying to file a business extension and this popup keeps recuring.
Keeps having a spinning circle on state Can't move forward or delete state taxes
Exactly. I can't push past this error message and Intuit support is useless
Yes that has happened before. Sounds like your computer may be experiencing a loop. Let's clear your cookies, history and cache' then reboot.
Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see information you already entered and not items that are irrelevant or repetitive.
On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.
Each browser has a slightly different method for deleting cookies. Choose the browser you're using:
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Can't get past the "Hmm, looks like we hit a slight snag in this section" message.
I click on the file, then start, I see my refund, the order summary says $0, then hit confirm payment and I get the above message.
Tried using Edge and Chrome browsers. Checked all updates. Tried using a different computer. Tried using my phone, connected to 5G in case it was my wifi. All produce the same message. Any ideas? (I have been on the phone with Turbotax tech support for 2 hours, 10 minutes.
If you are still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service: Turbo Tax Customer Service
Yup, I'm getting "hit a snag" in two places in TT 2023 Basic, Desktop Mac (fully updated):
1) Income Summary Page > Social Security (SSA-1099) > Update button.
2) Amazingly I also get it on the "Done with Other" button on the Other Tax Situations page. Sheesh!
The exact message is:
"Hmm, looks like we've hit a snag. We recommend you revisit the last topic you were working on to make sure all your info is correct."
Needless to say the suggestion that it is /my/ fault somehow is baseless and rechecking previous entries is to no avail. That [Sounds good] button gets offensive pretty fast. They should change that.
Make sure you have run all updates to your TurboTax program. Did you try clearing your cache and cookies and going out of your TurboTax program and going back in?
Click here for instructions on how to manually update your turbotax software.
If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.
If using TurboTax Desktop: Please see this FAQ.
Please feel free to come back to TurboTax Community with additional information or questions or click here for information on Turbo Tax Support.