Good evening. I purchased Turbo tax deluxe instead of the free edition at 8:25pm. Called to cancel it at 8:47pm. After being on hold for over 30 minutes.

Good evening. I purchased Turbo tax deluxe instead of the free edition at 8:25pm. Called to cancel it at 8:47pm. After being on hold for over 30 minutes I was told that the 45minute window to cancel had passed for a cancellation with a full refund. In the meantime I have since filed using the free edition. Was hoping that you may be able to process a cancellation and a refund for the Turbo tax Deluxe edition I ordered accidentally. Thanks for all your help. I really appreciate it.

314

Level 15

Jun 1, 2019 11:55:48 AM

If you are dissatisfied with the Desktop program, TurboTax does have a Satisfaction Guaranteed policy during the first 60 days. You can use this online refund request form.

https://support.turbotax.intuit.com/forms/refund-request.jsp

Level 3

Jun 1, 2019 11:55:49 AM

We cannot process refunds in this forum, you will need to call customer support again. If you wait until tomorrow or Wednesday the hold times should be minimal.

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Good evening. I purchased Turbo tax deluxe instead of the free edition at 8:25pm. Called to cancel it at 8:47pm. After being on hold for over 30 minutes.