Even though I'm a subscriber of TurboTax Live Self-Employed through my Quickbooks account, I can't access it. TurboTax won't answer my call. How can I talk to my CPA?

I have expert tax help on tap through my Quickbooks Self-Employed subscription. When I try to talk to a CPA, Quickbooks sends me to TurboTax. However, when I get to TurboTax, my 2019 filed taxes page comes up and I can't find a way to talk to my CPA. I talked to Quickbooks representatives on the phone and they've either not known what to do or hung up on me. When I try calling TurboTax, they claim I'm not paying to talk to a CPA, so I can't talk to a person. Extremely frustrating. I'm paying to talk to a CPA via Quickbooks Self-Employed, but TurboTax simply won't let me access it. How can we resolve this issue? Could I please talk to a real TurboTax representative?

234

Expert Alumni

May 20, 2020 9:44:02 AM

See the link below on how to connect with a TurboTax Live Agent:

Connect to a Live Expert

TurboTax Live is an online product that lets you get help and guidance from a tax expert when preparing your taxes. When you use TurboTax Live, you can work with a tax pro whenever you need assistance. You can even talk to a tax expert live while you both look at your return.

All TurboTax Live products provide:

Help from a tax expert when you have questions about your return.
A review of your return by an expert before filing, at your request. A tax expert can even sign your return.
- Talk live : Using SmartLook (one-way video where you can see the tax expert on your screen; they can’t see you) or by phone. You can ask about a specific topic or section or get a review of your entire return.
- Written response: Submit your questions and a tax expert will give a detailed answer by message within 24 hours.

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Even though I'm a subscriber of TurboTax Live Self-Employed through my Quickbooks account, I can't access it. TurboTax won't answer my call. How can I talk to my CPA?