Error when attempting to pay to e-file fee for State ($25) and Download an additional State ($45)

I am getting the "Hmm.... it looks like we've hit a slight snag" error message when attempting to efile my State. It look like the TurboTax Desktop account is not linking to my credit card stored in my intuit account and I am logged on. I have used TurboTax for 20+ years and have never experienced this before.

Get the exact same error message when attempting to dowload a second State tax file.

My credit card data is correct and I have tried rebooting my laptop and signing out and back into my Intuit Account

1225

Expert Alumni

Apr 9, 2025 9:51:52 AM

If you still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service: Turbo Tax Customer Service

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Error when attempting to pay to e-file fee for State ($25) and Download an additional State ($45)