I am trying to open my 2019 file to get information and get an error code 102345 - cannot open the file. My back software has 9 previous versions of this file and I have tried all of them going back to the date I filed my return in April 2020. I have read posts on this message and I cannot believe that all of the backups are corrupt. TurboTax 2019 will not let me open the program without installing updates. I have lost confidence in the product when I cannot open the file.
Hi someone answered this, I am just delivering it. I hope this helps!
@RandyLL Please reach out to TurboTax Customer Support for assistance with troubleshooting the 102345 error code if the steps in the above TurboTax FAQ do not work.
trying to bring my return back up and it will not let me
I had the same issue. Resolved by running TurboTax as an administrator.
@Mercer1951 If running as an administrator doesn't resolve the issue for you, please Contact us so we can help.
Maybe I was just lucky, but I may have found a solution for this problem. I had the same issue except I wanted to open my 2020 return. I had an issue with my computer and they wiped it clean so I lost all my TT installation. I had the disk and key and reinstalled 2020. I tried opening the return and got the 102345 error. After much troubleshooting, I saw that there were three files with the same name but different extensions. So, I change one digit in the name on the file that was the biggest and tried the process over. Low and behold, it loaded without issue except that the program couldn't find my state downlead, which I then had to downloaded for 2020, and all was good! I was then able to fully research what I did back then. Hopefully, this helps others!
Jeff