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Returning Member
posted Jul 19, 2023 7:16:03 AM

E file transmission for state of georgia keeps giving error that "Failed Validation" and the message suggests to update software. But when I go to check updates, it says the software is up do date and still keeps giving me the same error.

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3 Replies
Level 15
Jul 19, 2023 7:25:07 AM

Received notice from the TurboTax Moderators that the update on Friday 07/14/2023 should have fixed this issue.

Check your Installed Updates - Click on Online at the top of the desktop program screen.  Click on View Installed Updates.  In the update list check to see if the 07/14/2023 update was installed.  If not installed then click on Check for Updates in the Online menu

 

If it was installed and you are still having the problem of not being able to e-file the Georgia state tax return due to the Failed Validation error then you need to send a diagnostic file to TurboTax for investigation.

Click on Online and then click on Send Tax File to Agent

When the Tax File is created and sent you will get a diagnostic file number.

Post the file number on this thread to the TurboTax Moderator @ErickaY 

Returning Member
Jul 19, 2023 8:13:32 AM

I do not see an update installed on 7/14/23. How do I install it? It keeps saying my software is up to date.

Level 15
Jul 19, 2023 8:29:29 AM

If the Program Update at the top of the list is for a date of 07/14/2023 or later then you have the update installed.

If you not then you can click on Online at the top of the program screen and then click on Check for Updates.  If your program indicates you are up to date then save your tax return, close the TurboTax program and re-start your computer.

Start TurboTax again and view the installed updates.  If still no update of 07/14/2023 or later then try a manual update.

See this TurboTax support FAQ for manually updating the TurboTax for Windows software - https://ttlc.intuit.com/turbotax-support/en-us/help-article/update-products/manually-update-turbotax-windows-software-basic/L3Wf9OPaf_US_en_US?uid=lk9vn5rn