Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
Returning Member
posted Mar 3, 2022 8:09:46 PM

e-file fails -I already paid and reviewed the tax return, this is the error message I get. the program failed.

Your transmission didn't go through

We could not efile your return for the following reason:

We had a problem while saving your return for filing.

Please try to efile again and if that fails contact customer service

 

0 3 585
3 Replies
Level 15
Mar 4, 2022 6:14:33 PM

I'm so sorry.  This is a known issue within TurboTax and is under investigation.  I'll update you here when I learn anything more.

Level 15
Mar 6, 2022 6:38:54 PM

@pesachsameach Still no word from TurboTax Moderators on resolving this issue.  However, a user on a different thread about the same error message said he was finally able to e-file today.  Just letting you know.

Level 15
Mar 9, 2022 6:58:04 PM

@pesachsameach I've been told today that this issue has been resolved.  Have you been able to successfully e-file?

 

On another thread about this same issue, however, users have determined that the problem is associated with crypto transactions.  Some have resorted to using the Desktop (CD/Download) platform in able to enter all the transactions.  I'm sharing that thread below, hoping that something there helps you out if you're still having trouble.

 

Re: Cannot view or save return - "We're Having Tro... (intuit.com)