Hello to the corporate big wigs:
I have been a loyal user of Turbo Tax software for past 28 years and have introduced this software to umpteen number of colleagues, clients and friends. Over this period of time I feel that the product is becoming more expensive and not as user friendly. Specifically, they dropped support for Windows 7 a few years ago and next year they are planning to stop supporting Windows 10. Also now we are forced to set up an account with Intuit before we can even activate a purchased copy of the software. This is not acceptable.
Not sure what is prompting the above actions. But forcing us to buy new PCs just to use TurboTax is not going to work. At best it will drive long-time customers away.
I would appreciate hearing from the Corporate crowd to address this issue, if they are listening.
Thanks
Edsd
I agree with you that TT is getting more expensive and less user-friendly. However the reason they dropped support for Windows 7 is that Microsoft no longer supported it. The same thing goes for Windows 10 next year. That's just the way tech products go - they outlive their usefulness and are supplanted by newer releases. Everything is subject to change.
Hi Marilyn:
I have several software packages where the vendor is continuing to supports new releases of the software on older platforms such as Window 7, Windows 10 and some even XP. So just because Microsoft does not provide any more updates to the OS does not mean that Intuit cannot continue to have new releases of its products run on Windows 10. In fact, it should be easier since it will be a very stable platform with no updates.
In the final analysis, setting customer loyalty aside, it s a business decision that Intuit has to make. May be they will reconsider their decision to hold on to long-time customers. If they continue on this path of "don't care" attitude their hand may be forced by Intuits diminishing market cap.
I hope someone higher up in the management chain is monitoring these conversations but just in case please pass on this thread to the appropriate channel at Intuit.
Thanks
Edsd
This happens every year for MAC users ; some version of the OS is dropped off.
The same will happen with WIndows 10.
It would be very short-sighted to abandon Windows 10 users. As others have said, many programs are supported by their creators long after Microsoft has moved on.
Here's some interesting statistics that show how many of your millions of users might disappear if you abandon them:
Desktop Windows Version Market Share in United States Of America - March 2025
Windows 11: 53.72%
Windows 10: 43.76%
Are you seriously planning to lose almost half your users?
I am defintely not buying a new PC just to run Turbotax next year. It's not expensive to have taxes professionally done, especially compared to buying a new PC. Hopefully, they will change their mind on this unwise move. The best consumer move would be to short sell Intuit Inc. (INTU).
I agree. I had many difficulties with their software this year. When I reached out for support, they prompted me to sign up for the premium version with tax support. I don’t need tax support, I needed “software” support. Their software had a mysterious $1050 ‘other income’ which prevented me from using the free simple version. We have two W2’s and a $56 1099 INT. Standard deductions and the child tax credit. But their software would not allow me to preview what items constituted my Total Income. So I went with another software this year!
This is a Microsoft decision/issue, win10 support ends in Oct 2025, Intuit cannot be expected to develop and support software on an unsupported O/S that is also no longer getting security updates. If your hardware can’t take Win 11 it’s time to upgrade; other third parties like Adobe etc will also stop providing updates. I went thru this with Mac OS, upgraded 8-year old hardware last year, which I consider a good run - it is what it is unfortunately.
I am afraid this is not a Microsoft issue. As I have already mentioned in my earlier post there are umpteen examples where vendors support their software backward compatible with Window 7 and even XP. Supporting an older OS that is not being updated should be easy. It simply boils down to money. Perhaps Intuit will reconsider its strategy weighing how important is it to retain long-time existing customers.
Where have they said they are dropping support? Did I miss it?
All I've seen is the CYA
"Intuit may restrict the installation of future (2025 and later) versions of TurboTax Desktop on Windows 10. "
Microsoft is dropping support for Windows 10. You will still be able to use TurboTax on Windows 10 for 2024 and prior year returns. It is about security issues.
How does the end of support for Windows 10 affect my TurboTax Desktop experience?
Hi:
There are a lot of issues when making a change in the OS including learning curve, cost, time, security, investing in new apps. and hardware and the list goes on. I suggest that Intuit let the customer make the call about continuing to use TurboTax 2025 and beyond on the Windows 10 platform.
Thanks
Edsd
It is patently false to claim this is a Microsoft decision. It is absolutely an Intuit decision and not a Microsoft decision. Just because the bozos over at Microsoft are cutting off support for over 40% of their users doesn't mean that Intuit has to do the same.
There is no added risk to Intuit to offer the product for Windows 10.
Intuit forced me to upgrade one of my PC's from Windows 7 to Windows 10 a few years back so I could continue using their product. There was some use case for the upgrade, so I wasn't totally opposed (though the resource suck on Windows 10 is awful comparted to Windows 7). I have no intention of going from Windows 10 to Windows 11 on any of my PC's as the only real change is to infect your PC with Microsoft's data harvesting AI spyware. I'll find another software program or pay to have my taxes done before I do that.
I've been using Turbotax for 15 years and agree with you that they have been increasing the cost without increasing value to users. It feels like they've gotten lazy with the interview questions. I find that the software steers me wrong more and more frequently and I must do a lot more of my own research to really understand the tax law and what the software is really doing because the UI dialogue does not make it clear. Perhaps it's time to move on anyway.
without security updates, flaws in the W10 OS could be exploited. even with W10 you can continue to use the Turbotax online products.
"You will still be able to use TurboTax on Windows 10 for 2024 and prior year returns."
Yeah, that's really helpful. Likewise the suggestion that "even with W10 you can continue to use the Turbotax online products."
Note also that "According to the latest data from Statcounter, Windows 10 continues to dominate the market with a 60.37 percent share of Windows installations. Windows 11, despite Microsoft's efforts, has only recently seen an uptick in adoption, reaching 36.6 percent in January 2025."
As I asked earlier, how many millions of users is Intuit prepared to throw away?
Since Windows 10 will no longer be protected by Microsoft, someone will come up with a patch to fool installers into thinking it is Windows 11.
Perhaps some AI already knows how to do it.
if the W11 requirement comes to pass, one option i'm considering is buying a cheap laptop to hookup to my desktop monitor and full-size keyboard. however, the real issue is what other apps will no longer work with W10 like Quick Books, Quicken, etc.
The thing is that, for $30 per year, you can purchase continued updates to Win10 from Microsoft. Those of us with computers that don't support Win11 should not be forced to purchase a new computer to continue to using TT. Like many on this list, I have been using TT for a long time (22 years). Please consider continuing Win10 support, at least until you can no longer purchase the updates from MS.
This is just a bad. I do not plan to buy a new system just to use TurboTax.
Surprised the European community hasn't sued MS yet to get a 5 year support extension. I guess tariffs and the Ukrainien war is top of their minds. Hopefully they get their act together before it's too late. It's estimated over 720 Million computers will become obsolete in October 25. By the way checkout the method of updating Windows 10 to 11 by using either setup.exe /product server or setupprep.exe /product server. Has only a few glitches, but other then that my older test computer upgrade seems to be running Windows 11 OK. BUT will Turbo Tax 2025 work on it ?
not completely true. I found this out with W95, Vista, XP, and W7. the computer will still continue to function just that apps that need a newer OS won't. So according to Turbotax, their desktop versions may not work without W11 but online will function
any by the way be glad you don't use MACs; There OS is updated more frequently making older OS unusable with Turbotax
Mac is not much different, it's just happening to user base gradually every year rather than this Windows 10 cliff; they do a major version every year and a version drops off but the hardware generally handles a supported OS for 7-8 years. If/when Mac OS 13 drops out of support and TT follows suit, it will affect 2017 hardware models.
So I plan to pay the $30 for Windows 10 extended security support, which is supposed to be offered by Microsoft very soon for home users for one year after the October 2025 end of support. Why wouldn't TurboTax at least support Windows 10 for the 2025 tax filing? I'm sure many Windows 10 users are planning to do the same, instead of buying a new Windows 11 compatible computer this year. I would think Intuit would lose a lot of customers, if they don't take this into account for their TurboTax 2025 software requirements. Admittedly this is only a one year extension for Windows 10 support, so it's kicking the can down the road until 2026 for Window 10 home use, but the extended support program will still be offered to businesses and education users of Windows 10 after October 2026.
@Nick Vik Based on past experience, it is most unlikely that any TurboTax developers even read the user community forum and almost certainly do not post here. If you wish, you can escalate and share your sentiments with the liaison at the office of the President of Intuit. They need to be aware that Windows 10 users won't be happy if they drop support for it.
If you wish to do so, the contact form and a box for explanation of your issue is here:
https://www.intuit.com/company/contact/office-of-the-president/
They say they will respond in 1 business day.
If they give you any information, please post it back here.