Does your system assume we already paid the amount due?

Paid what amount due?  Your question is too vague.

You are posting from TurboTax Live.  You can arrange for the Live help you are paying the extra fee for with your questions from  5 a.m. to 5 p.m. Pacific time Monday - Friday.

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

You can also clarify your question here in the user forum and someone will try to help so you do not have to wait all weekend.

yes

Are you amending a return ?    Or filing an original return ?  And if so did you pay anything with the extension ?

Sorry! I did not realize where this question was going - I was attempting to contact customer service. Please disregard.