does not allow me to pay with my refund as its never happened before
See this - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/pay-refund/L9ME4arpr_US_en_US?uid=ls7kehgv
No
I spent a few hours trying to figure why? What I got: no success. Nobody could give an answer. It’s your business to know.
time for me to work w another company
See if this helps: Can I pay with my refund?
Nope. Please stop. This is not working. Live person could not find answer. Aftwr 7 years. Im using someone else. This AI responses suck