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New Member
posted Dec 9, 2020 4:23:54 PM

Does everybody else get as frustrated with Turbotax as me because you can NOT talk to anyone at Turbotax?

Does everybody else get as frustrated with Turbotax as me because you can NOT talk to anyone at Turbotax?

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2 Replies
Level 15
Dec 9, 2020 4:26:12 PM

If you are using the TurboTax Free online edition it does not give you access to live TurboTax support.  You must be using Plus or one of the higher editions.

 

TurboTax support is open from 5am to 5pm Pacific time, Monday thru Friday

 

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

Or -

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

Or -

On every TurboTax web page, including this one, scroll down to the bottom of the page and click on Contact Us

Returning Member
Feb 18, 2021 7:11:22 AM

Yes! 

Getting my taxes done for 2020 has been an 8-day long, painful, stressful experience. I've been trying to cancel them and the expert is having "technically difficulty" so NOT available. It's like purgatory. I'm going to H & R Block today!