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New Member
posted Mar 17, 2024 6:30:18 PM

does deleting my intuit data void my turbotax license

hello,

 

recently I requested to delete my intuit account data. there is no indication of voiding my turbotax license. but after doing it, I found out that my turbotax purchased via amazon, can't be activated anymore. 

 

The error is "this license has been activated by a different account"?

 

is this expected? is this documented? 

0 2 1173
2 Replies
Expert Alumni
Mar 20, 2024 12:00:50 PM

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

Level 2
Mar 20, 2024 12:10:26 PM

Maybe, because safeguards are built in to stop people from buying one Turbotax and using it on multiple computers.

 

If you're worried about personal information, set up an email with a strange name you would recognize and email everything there.

 

Deleting it off of your system is bad juju.