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New Member
posted Apr 24, 2024 6:48:52 PM

Does anyone know a customer support email I can contact, so I can ask for a refund on a product I was swayed into purchasing?

I shouldn’t have had to pay for turbo tax basic edition being that all I did was file 1040, limited credits, etc. The app would only recommend me and allow me to choose from the options I had to pay for. I chose the cheapest one I could get just so I could finish and file on time, but now I want a refund for the product I didn’t want or need to buy.

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1 Replies
Level 15
Apr 24, 2024 6:58:03 PM

TurboTax support does not have an email address.  Use the key words Billing Issue

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US

 

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax