so if I request for an e-file I should get a successful transaction. I mention this happen last year the least they can do is solve the problem after all they are the professionals and hello it their job thats why we go to them.
This is not a TT issue ... until you send the return to the IRS no one knows if the SS# has already been thru the system already. It is the IRS who checks this when you file and rejects the return. So your ONLY option now is to print, ink sign and mail in the return. Log back in and in the FILE tab choose to mail in the return then the program will populate the forms needed to be filed along with the mailing instructions.
Start by double-checking your Social Security number in TurboTax. If it's wrong, correct it and then resubmit your return. If you entered it correctly then...
Next check to see if you accidentally filed yourself by mistake earlier:
Check Your E-File Status on this Secure TurboTax website
https://turbotax.intuit.com/efile/efile_status_lookup.jsp
- It will show the date you transmitted your return and if it was accepted or rejected.
- Both your Federal and State will be listed separately if you filed both.
- It will tell you when you E-filed
- The electronic filing date
Then if it wasn't you:
Then it's likely that another taxpayer, inadvertently or otherwise, filed their return using your Social Security number.
You won't be able to fix this rejection; you'll need to file a paper return and attach a copy of the IRS form 14039 http://www.irs.gov/pub/irs-pdf/f14039.pdf
You "may" be the victim of tax-related identity theft. Please see this TurboTax FAQ for information on how to proceed:
https://ttlc.intuit.com/questions/1900655-tax-related-identity-theft
We strongly recommend that you call the IRS Identify Theft Hotline at 1-800-908-4490. You can also click here for additional information at IRS.gov. http://www.irs.gov/Individuals/Indications-your-identity-may-have-been-stolen-and-how-to-report-it-to-us