Make sure the billing information you are entering matches the information on file with your credit card/bank. If it is incorrect, it may cause a decline.
The message "We are having trouble validating your credit card, please try again when attempting to pay may indicate a mismatch with the information you're entering versus what's on file with your credit card company.
Mismatches will trigger this error because we want to make sure someone else isn't using your card fraudulently.
Solution:
Make sure you follow EACH step below. This is very important.
Enter your credit card information manually. Don't use the autofill feature.
Enter your credit card info exactly as you see it on your card, including any abbreviations, punctuation, middle initials, etc.
The address you enter should be exactly as shown on your credit card statement.
For example, if your statement has 123 Elm Street #3, don't enter 123 Elm St., No. 3.
The phone number you enter should match the number on file with the credit card issuer.
If problems persist:
Contact the card issuer at the number on the back of your credit card to validate the name, phone number, and billing address on file; or
Pay your fees with a different card, if you have one. We accept VISA, MasterCard, Discover, and American Express.
Next call TurboTax at 1-800-446-8848 to find out the status of your taxes. Hope this helps
I have two valid credit cards I use every day.
Both of them were rejected for NJ e-file payment.
I entered all information correctly two or three times over..
Also direct deposit screen does not work either.
Also Turbo Tax has a screen which says o "Pay by Phone".
I call that number and I cannot get to anyone to finish that operation. I may have to file my NJ return by mail if this does not get resolved.
Maybe skip using Turbo Tax next year.
You may need to contact customer service directly for assistance. Please see the following information here for more details.