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New Member
posted Jan 21, 2023 4:34:59 PM

Could someone please help me? Looking for the file "_fdp.4_ws_3093f_sfdptt_idf_smrof" cannot be found in cabinet file Data 1.CAB. Missing after restore.

Computer crashed.  Carbonite restore. Tried 2x to reinstall/repair.  No luck. Rec'd same message twice.

0 3 651
1 Best answer
Level 15
Jan 21, 2023 5:29:12 PM

When you uninstall software it can leave files behind which interferes with the re-install of the software.  After you uninstall, try manually uninstalling TurboTax.

 

How do I forcefully uninstall TurboTax for Windows?

Sometimes uninstalling TurboTax CD/Download software doesn't completely remove the program. If you need to, you can forcefully uninstall TurboTax to ensure all TurboTax files are removed. This doesn't remove your data.

 

First, follow these steps to uninstall TurboTax.

 

Then, view your Hidden Items in File Explorer

  1. Right-click the Windows Start icon
  2. Select File Explorer
  3. Select View menu
  4. Check the Hidden Items box
    • Please remember to undo this step when you are done to re-hide sensitive Windows system files
  5. Browse to the following locations and delete the subdirectories that include the 2-digit tax year you want to remove (For example, TY22 would be 2022 software)
    • 2022 TurboTax Individual (Personal) and TurboTax Business
      • C:\ProgramData\Intuit\TurboTax\TY22
      • C:\ProgramData\Intuit\TurboTax\MSI\TY22
      • C:\Users{computer username}\AppData\Roaming\Intuit\TurboTax\TY22
    • Prior year TurboTax (xx is the 2-digit tax year)
      • C:\Program Files (x86)\Common Files\Intuit\TurboTax\TYxx\PER\MSI
      • C:\Program Files (x86)\TurboTax\TYxx
      • C:\ProgramData\Intuit\TurboTax\TYxx
      • C:\ProgramData\Intuit\TurboTax\MSI\TYxx
      • C:\Users{computer username}\AppData\Roaming\Intuit\TurboTax\TYxx
    • Prior year TurboTax Business (xx is the 2-digit tax year)
      • C:\Program Files (x86)\Common Files\Intuit\TurboTax\TYxx\BIZ\MSI
      • C:\Program Files (x86)\TurboTax\TYxx
      • C:\ProgramData\Intuit\TurboTax\TYxx
      • C:\ProgramData\Intuit\TurboTax\MSI\TYxx
      • C:\Users {computer username}\AppData\Roaming\Intuit\TurboTax\TYxx
  6. When you're finished deleting the relevant subdirectories, Empty the Recycle Bin
  7. Restart your computer

https://ttlc.intuit.com/turbotax-support/en-us/help-article/diagnostics/forcefully-uninstall-turbotax-windows-8-1-10-11/L02V7GKz3_US_en_US

3 Replies
Level 15
Jan 21, 2023 5:29:12 PM

When you uninstall software it can leave files behind which interferes with the re-install of the software.  After you uninstall, try manually uninstalling TurboTax.

 

How do I forcefully uninstall TurboTax for Windows?

Sometimes uninstalling TurboTax CD/Download software doesn't completely remove the program. If you need to, you can forcefully uninstall TurboTax to ensure all TurboTax files are removed. This doesn't remove your data.

 

First, follow these steps to uninstall TurboTax.

 

Then, view your Hidden Items in File Explorer

  1. Right-click the Windows Start icon
  2. Select File Explorer
  3. Select View menu
  4. Check the Hidden Items box
    • Please remember to undo this step when you are done to re-hide sensitive Windows system files
  5. Browse to the following locations and delete the subdirectories that include the 2-digit tax year you want to remove (For example, TY22 would be 2022 software)
    • 2022 TurboTax Individual (Personal) and TurboTax Business
      • C:\ProgramData\Intuit\TurboTax\TY22
      • C:\ProgramData\Intuit\TurboTax\MSI\TY22
      • C:\Users{computer username}\AppData\Roaming\Intuit\TurboTax\TY22
    • Prior year TurboTax (xx is the 2-digit tax year)
      • C:\Program Files (x86)\Common Files\Intuit\TurboTax\TYxx\PER\MSI
      • C:\Program Files (x86)\TurboTax\TYxx
      • C:\ProgramData\Intuit\TurboTax\TYxx
      • C:\ProgramData\Intuit\TurboTax\MSI\TYxx
      • C:\Users{computer username}\AppData\Roaming\Intuit\TurboTax\TYxx
    • Prior year TurboTax Business (xx is the 2-digit tax year)
      • C:\Program Files (x86)\Common Files\Intuit\TurboTax\TYxx\BIZ\MSI
      • C:\Program Files (x86)\TurboTax\TYxx
      • C:\ProgramData\Intuit\TurboTax\TYxx
      • C:\ProgramData\Intuit\TurboTax\MSI\TYxx
      • C:\Users {computer username}\AppData\Roaming\Intuit\TurboTax\TYxx
  6. When you're finished deleting the relevant subdirectories, Empty the Recycle Bin
  7. Restart your computer

https://ttlc.intuit.com/turbotax-support/en-us/help-article/diagnostics/forcefully-uninstall-turbotax-windows-8-1-10-11/L02V7GKz3_US_en_US

New Member
Jan 21, 2023 9:20:48 PM

Thank You, Thank You, Thank You.  It worked!!  Very much appreciated.

Level 15
Jan 22, 2023 5:45:42 AM

@feltonr81  Your welcome, so glad it worked for you.