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Level 1
posted Jan 19, 2023 7:53:06 PM

Coinbase stuck in review after resolving all the orange alerts

I've imported all my Coinbase and Coinbase Pro transaction AND resolved all flagged issues.  However, TurboTax still reports the 'Total gain or loss' as 0.00 and asks me to Review.  There ZERO flagged issues, so what is the problem?

0 5 1196
5 Replies
Level 15
Jan 20, 2023 7:14:47 AM

You should contact Support for this issue. How do I contact TurboTax? (intuit.com)

Level 1
Jan 22, 2023 5:45:04 PM

That link is not very helpful as it suggests using the chat (which is worthless) or asking a question in the community forum. I cannot submit a ticket..

 

Update: I removed all the transaction that are 'other income' and left only capital gains/loss events and that did not fix the problem. 

Expert Alumni
Jan 24, 2023 12:07:42 PM

Here is a link to the main number - TurboTax phone number    You can also get contact information from inside the TurboTax Online program - make sure you are all the way inside your return before using the search function.  

 

New Member
Mar 20, 2023 7:18:53 AM

Exact same problem here. Did you have any luck?

Intuit Alumni
Mar 22, 2023 10:21:04 AM

To help get you connected to the right person for assistance, please visit the link below for information on how to contact Customer Support. @MMMF

 

How do I contact TurboTax? - Intuit