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Level 1
posted Jan 31, 2024 9:43:56 AM

Clicking on jump to forms just closes the search window. Is this a Windows 10 problem?

Recently, I've been having problems when I do a search for a form and I click on the jump to form choice. The search window closes and TurboTax does not go to the form. This is happening with any form that I try to access.

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4 Replies
Expert Alumni
Jan 31, 2024 10:05:46 AM

I'd like to propose an alternative.

 

Log into TurboTax

  1. On the main menu on the left side of your screen
  2. Select Tax Tolls, 
  3. And then Tolls
  4. A pop up will appear
  5. Choose the box Topic Search
  6. Type a form number or form name
  7. It will bring you to that area.

 

 

Level 1
Jan 31, 2024 10:50:03 AM

I'm sorry, I should have said that I'm using TurboTax Deluxe on my desktop computer not online.

Level 15
Jan 31, 2024 10:52:06 AM

@thebreit12 wrote:

I'm sorry, I should have said that I'm using TurboTax Deluxe on my desktop computer not online.

There is a software update just issued today that may fix this problem

Click on Online at the top of the desktop program screen
Click on Check for Updates

Level 1
Jan 31, 2024 10:56:15 AM

Thanks DoninGA. The TurboTax update did fix the problem.