Cant pass the review section. "Hmm, looks like we hit a slight snag in this section" when I click review.

For further assistance with this matter, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.  

That is not helpful at all. No one answers me when I call. The chat bot obviously does not know the answer either. I am not paying $100+ for such a bad service. Please make it worth my money

@brood915

 

We would like to take a deeper look at this. However, we need a diagnostic file which is a copy of your tax return that has all of your
personal information removed. You can send one to us by following the directions below: 

 

TurboTax Online:
1. Sign into your online account.
2. Locate the Tax Tools on the
left-hand side of the screen.
3. A drop-down will appear. Select
Tools
4. On the pop-up screen, click on
“Share my file with agent.”
5. This will generate a message
that a diagnostic file gets
sanitized and transmitted to us.
6. Please provide the Token
Number that was generated in
the response.

 

TurboTax Desktop/Download
Versions:
1. Open your return.
2. Click the Online tab in the black
bar across the top of TurboTax and
select “Send Tax File to Agent”
3. This will generate a message that
a diagnostic copy will be created.
Click on OK and the tax file will be
sanitized and transmitted to us.
4. Please provide the Token Number
that was generated in the
response.

 

 

Please note that we are limited in this public forum setting to diagnose program issues.  

Thanks for your response.

 

The token number is 948977

Thanks for your response.

 

The token number is 948977.

Hello.. Any updates on this?

If you cant give me updates then i guess its time to stop using turbotax.

I'm getting the same error. tried support twice but worthless waste of time. i've wasted two hours with them they don't know the product. so far it comes down to i should have used a accountant. 

I'm not sure why they have a generic internet connection/browser message for a tax review issue. they are just confusing the support people. 

 

So i'm not sure what to do next.  

Do you know any other alternatives that actually import stock transactions automatically? I am just gonna stop using turbotax. Useless support.