Hello,
I have tried and tried and tried to get to the URL to download the software. I tried on a Windows Surface with Windows 11 and Lenovo with Windows 11. When I type in InstallTurboTax.com, it spins and spins and spins. I've tried it many times. I stopped my VPN, I removed cache and cookies, and I rebooted and nothing works.
I can get to it the URL on my Android phone and it is on the VPN.
Any idea why I can't get to it on Windows 11?
I've used TurboTax for many years and this is the first time that I can't get a download on my computer. I prefer not to have to go to another software package.
Thanks for your help.
DOWNLOAD (This requires a full PC or Mac—-cannot be used on a mobile device)
https://turbotax.intuit.com/personal-taxes/cd-download/
You can also purchase the desktop download from various retailers such as Costco, Amazon, Walmart, Best Buy, Staples, Sam’s Club, etc. etc. etc.
This link Where can I obtain authentic TurboTax software? has a list of authorized TurboTax resellers.
When you use desktop software, there is an additional fee to e-file a state return. You can avoid that fee if you print, sign and mail the state return.
I did buy TurboTax from Costco and was trying to install it on my Windows Surface. The link spins and spins and spins. I tried to reach the URL on our Lenovo laptop and it does the same thing. I only tried the link on my phone to see if the link can be reached there. I could on my phone, but had no intention of downloading it there.
I've used TurboTax for years. This experience is frustrating. I think I may have to find another way to get my taxes done and abandon TurboTax.
That is the URL that won't work. It spins and spins and spins. I called support and she can't help me any further unless I share my screen with her. I'm willing to share an image, but not access to my computer. So, I may find another tax software to use.
You can try these steps to resolve if you are using the online version:
@CatinaT1,I'll try Incognito. That crossed my mind, but I forgot about it. Thanks.